Managed IT
Can you focus on the big stuff? IT is a necessity, but that doesn’t mean that it has to be managed by you. From consultation to procurement to maintenance, we’ll take care of the day-to-day so you can focus on the year-to-year.
Can you focus on the big stuff or do IT distractions impede you? Technology should drive your business forward – not slow it down. IT is a necessity, but that doesn’t mean that it has to be managed by you. From consultation to procurement to maintenance, we’ll take care of the day-to-day so you can focus on the year-to-year.
Fastcom’s Managed IT services gives you access to a team of IT professionals, without the overhead of building and maintaining one in-house. From strategic planning and infrastructure design through to day-to-day monitoring, helpdesk support, and onsite engineering, we cover every aspect of your IT – so you don’t have to.
One team, one call, one less thing to worry about – trust the experts at Fastcom to keep your technology running so you can focus on your business.
Consulting, Procurement & Project Management
Good technology decisions start with good advice. Fastcom works alongside you to understand your goals, assess your current environment, and develop a clear technology roadmap that aligns IT with your business strategy – not the other way around.
From there, we manage the entire journey, doing whatever it is your business needs to run efficiently. We can source and procure the right technology at the best value, and deliver projects on time and on budget with our experienced project managers. Whether it’s a single-site upgrade or a complex multi-phase rollout, Fastcom takes ownership from brief to go-live so you can focus your energies elsewhere.
KEY BENEFITS:
- Vendor-neutral advice: We recommend what’s right for your business, not what’s most profitable for us. Our advice is independent, honest, and grounded in real-world experience.
- IT roadmap & strategy: We help you plan ahead, developing a practical technology roadmap that supports your business goals and keeps your IT investment on track.
- Smart procurement: We leverage our supplier relationships to source the right technology at competitive prices, saving you time, effort, and cost.
- End-to-end project delivery: Experienced project managers keep your initiatives on scope, on time, and on budget with clear communication throughout.
- A true technology partner: We invest in understanding your business so our advice improves over time – building a relationship that delivers ongoing value, not just one-off projects.
Design, Build & Implementation
A great IT environment doesn’t happen by accident – it’s strategically designed. Fastcom’s engineering team designs and builds infrastructure solutions tailored to your specific business requirements, architected for resilience, and built to grow with you. From network design and server infrastructure to cloud migrations and security frameworks, we bring the technical depth to get it right first time.
We manage the full lifecycle – from initial design and stakeholder sign-off through to build, testing, and live cutover – with minimal disruption to your operations. We’ve refined our implementation methodology across hundreds of projects, and our team has the hands-on experience to handle complexity without passing it on to you.
KEY BENEFITS:
- Purpose-built architecture: Every solution is designed specifically for your environment and objectives – not adapted from a standard template.
- Security by design: Security is built into the design from day one – not bolted on afterwards – ensuring your infrastructure is protected from the ground up.
- Built to scale: We design with your future in mind so your infrastructure can grow and adapt without requiring a complete rebuild down the track.
- Minimal disruption: We plan implementations carefully to avoid unnecessary downtime, keeping your business running smoothly throughout the transition.
Remote Monitoring and Management
Most IT problems don’t appear out of nowhere – they build slowly, with warning signs that go unnoticed until something breaks. Remote Monitoring & Management (RMM) watches your IT environment, detecting issues early and taking action before they become outages.
From servers and networks to endpoints and applications, we maintain visibility of your environment at all times. Those routine maintenance tasks – patching, updates, health checks – that can easily be ignored are instead handled automatically and proactively, reducing risk and keeping your systems performing at their best without requiring your involvement.
KEY BENEFITS:
- 24/7 visibility: Your IT environment is monitored around the clock – servers, networks, endpoints, and applications – so nothing goes unnoticed.
- Proactive issue resolution: We identify and resolve issues before they cause downtime, reducing the number of incidents your team ever experiences.
- Automated patching & maintenance: Security patches, software updates, and routine maintenance tasks are handled automatically, keeping your systems current and protected without disrupting your team.
- Performance reporting: Regular reports give you clear visibility of your IT environment’s health, performance trends, and any actions taken, keeping you informed without overwhelming you.
- Reduced cost of downtime: Preventing problems is far less costly than fixing them. RMM significantly reduces unplanned outages and the business disruption that comes with them.
We watch your IT so you don’t have to. Fastcom’s RMM keeps your environment healthy, patched, and performing, 24 hours a day, 7 days a week.
Technical Engineering & Onsite Resources
Some IT challenges require more than remote support – they need an experienced engineer on the ground. Fastcom’s engineering team provides skilled resources, giving your organisation access to technical experts when and where you need it.
Whether you need an engineer for a specific project, ongoing onsite presence, or rapid response to a critical incident, our team integrates seamlessly with your business. With engineers across our four offices and a nationwide service footprint, we can put the right person on the ground quickly.
KEY BENEFITS:
- Nationwide coverage: With engineers based across New Zealand, we can respond onsite quickly – wherever your business operates.
- Certified, experienced engineers: Our engineers hold industry certifications across networking, security, cloud, and infrastructure, bringing genuine technical depth to every engagement.
- Flexible resourcing: Engage our engineers for a single day, a specific project, or on an ongoing basis without the commitment or cost of a permanent hire.
- Rapid incident response: When something goes wrong and you need boots on the ground fast, our team can mobilise quickly to get your systems back up and running.
- Seamless team integration: Our engineers work as an extension of your team, learning your environment, your people, and your standards to deliver consistent, high-quality support.
Helpdesk, Service Desk & End User Support
When your team has an IT problem, they need help fast – and from someone who knows what they’re doing and actually picks up the phone. Fastcom’s Helpdesk and Service Desk provides responsive, friendly end-user support for businesses of all sizes, giving your people a single point of contact for all their IT needs.
From everyday requests like password resets to more complex technical problems, our service desk team handles it all – efficiently, professionally, and with plain-English communication that doesn’t leave your users more confused than when they called. With us, there’s no scripted overseas call centres – just real people in New Zealand who know their stuff and care about getting your team back up and running.
KEY BENEFITS:
- Real people, real answers: Our New Zealand-based team answers calls promptly and resolves issues efficiently – no endless hold music or scripted runaround.
- Single point of contact: One number, one team for all IT support requests to make it simple for your staff to get help.
- Fast response times: We set and meet clear SLAs for response and resolution so your team isn’t left waiting when something goes wrong.
- Remote & onsite support: Most issues are resolved remotely and quickly – but when onsite support is needed, we can dispatch an engineer to your location.
- Reporting & trend analysis: We track and analyse support trends to identify recurring issues, addressing root causes rather than just fixing symptoms.
Certified & Compliant
Fastcom has been certified under ISO27001:2002 and independently audited to confirm we meet SOC2, HIPPA and NIST CSF 2.0 standards – giving you confidence that your data and systems are in safe, audited hands.
Information Security
Service Organisation Control
Health Data Compliance
Standards and Technology
Ready to find a better way?
Let’s have a conversation about how Fastcom can help your business thrive. No pressure, just good advice from a team that’s been doing this since 2009.