A partnership built on people and expertise 

Location: Global with a HQ in Cambridge, NZ
Services: Security | Managed IT 

Supporting a growing global business 

For over 50 years, Shoof International has been helping farmers, veterinarians and animal owners improve animal health, welfare and productivity through innovative products and practical solutions. With operations spanning New Zealand, Australia, Chile and other international markets, reliable technology and strong cybersecurity are essential to keeping the business running. 

Shoof’s partnership with Fastcom started in 2024 in a focus to strengthen its infrastructure, security and managed IT services. Shoof’s IT Manager Malik Awan already had a reason to trust Fastcom as a supplier – he’d worked there for almost five years as a Senior Infrastructure Engineer. 

“During that time, I gained first-hand experience of Fastcom’s people, technical capability, and operational processes. I also knew the quality of leadership, their service delivery standards and their commitment to looking after customers. That understanding gave me complete confidence they were the right fit for Shoof,” he says. 

Reliable IT and security expertise 

Today, Fastcom supports Shoof with managed IT services, infrastructure expertise and cybersecurity, providing specialist support whenever the internal IT team needs additional expertise. 

“As a business operating across multiple countries, we need technology we can rely on. Knowing we have experienced engineers available when we need them gives us real confidence,” Malik says. “That’s extremely valuable when dealing with business-critical systems and security-related matters. Whenever we’ve needed advice, specialist knowledge or a second opinion, someone is always willing to help. It never feels like dealing with an external supplier; it feels like working with an extension of our own team.” 

Fastcom’s practical improvements around infrastructure, cybersecurity, connectivity, backup, disaster recovery and managed services have helped strengthen Shoof’s technology environment while supporting its continued growth. 

A team that goes the extra mile 

For Malik and the team at Shoof, the biggest asset isn’t just the technical capability of the Fastcom team – it’s the people. 

“What stands out is that the Fastcom team genuinely cares about the outcome. If we have an issue impacting the business, people will pick up the phone, have a conversation and work through the problem together. The focus is rarely on simply closing a ticket; it’s about making sure Shoof gets the right result.” 

The value of a genuine partnership 

His advice to other businesses looking for a managed IT provider? 

“Anyone can buy technology – but the quality of the relationship, the expertise of the team and the culture behind the organisation are what make the real difference. I know Fastcom are genuinely committed to helping their customers succeed. For me, Fastcom has never felt like an external supplier – they feel like an extension of our own team, and that’s one of the strongest endorsements I can give.”