Incident Response
When a security breach occurs, every minute counts. Our incident response team provides rapid containment, thorough investigation, and full recovery — with retainer options for guaranteed response.
When a cyber incident strikes, the decisions made in the first few hours determine how much damage is done. A slow or disorganised response allows attackers to dig deeper, exfiltrate more data, and cause greater disruption. Fastcom’s experienced Incident Response team provides the expertise, process and urgency to contain threats fast, understand what happened, and get your business back on its feet – with stronger defences than before.
Get the Fastcom team in your corner for peace of mind and practical support, from rapid containment and forensic investigation through to recovery and strengthening your systems, networks and device to make them less vulnerable to future attacks. Whether you’re in the middle of an active incident or want to be ready before one happens, Fastcom is the team to have on your side.
Rapid Containment
The first priority in any cyber incident is to stop it spreading. Every minute an attacker remains active in your environment is another minute of potential data loss, system damage and reputational harm. Fastcom’s Rapid Containment service deploys experienced responders immediately – taking decisive action to isolate affected systems, cut off attacker access, and halt the incident in its tracks.
Our team has experience in responding to incidents across a wide range of attack types and sizes. We work fast, but we work smart, containing the threat without destroying the evidence needed for forensic investigation, and keeping your unaffected systems operational where possible to minimise business disruption.
KEY BENEFITS:
- Immediate deployment: Our incident response team mobilises quickly – remotely or onsite – to begin containment as soon as you call. Every minute matters and we treat it that way.
- Attacker access terminated: We identify and close the pathways attackers are using, cutting off command and control, lateral movement, and data exfiltration channels.
- Controlled isolation: Affected systems are isolated from the rest of your environment, stopping the spread while preserving evidence and keeping clean systems operational.
- Real-time situational awareness: We keep your leadership team informed throughout with clear, plain-English updates on what’s happening, what we’re doing, and what to expect next.
- Evidence preservation: Containment is carried out in a forensically sound manner – preserving the evidence needed for investigation, legal proceedings, or insurance claims.
- Business continuity focus: We work to keep unaffected parts of your business operational throughout containment, minimising disruption while the incident is brought under control.
When an incident strikes, the clock starts immediately. Fastcom’s rapid containment team moves fast to stop the damage.
Investigation & Forensics
Containing an incident stops the immediate harm – but understanding it is what prevents the next one. Fastcom’s Investigation & Forensics service conducts a thorough, evidence-based examination of the incident to establish exactly what happened: how attackers gained entry, what systems and data were accessed or compromised, how long they were present, and what their ultimate objective was.
Our findings are documented in a clear, detailed report that supports your internal decision-making, regulatory notification obligations, cyber insurance claims, and any legal or law enforcement processes that follow. We give you the full picture – not just what you want to hear.
KEY BENEFITS:
- Root cause analysis: We identify exactly how the attacker gained access – the initial vector, the vulnerability exploited, and the path taken through your environment.
- Scope of compromise: We establish which systems, accounts, and data were accessed or affected, giving you the information needed to assess business and regulatory impact.
- Timeline reconstruction: A detailed timeline of attacker activity is reconstructed from log data and forensic artefacts, establishing when the incident began, how it progressed, and when it was contained.
- Comprehensive incident report: A detailed, professionally prepared report documents all findings. Suitable for board reporting, regulatory notifications, insurance claims, and legal proceedings.
- Regulatory & legal support: Our findings support your obligations under the Privacy Act 2020 and other relevant legislation – and can assist law enforcement investigations where required.
- Actionable recommendations: Every investigation concludes with clear, prioritised recommendations to address the vulnerabilities exploited and reduce the risk of recurrence.
Understanding an incident fully is the only way to prevent the next one. Fastcom’s forensic investigation gives you the complete picture – and the clarity to act on it.
Recovery & Hardening
Getting back to normal after a cyber incident isn’t just about restoring systems – it’s about restoring trust, confidence and resilience. Fastcom’s Recovery & Hardening service takes you from a compromised state back to full operation, safely and systematically, while addressing the vulnerabilities that allowed the incident to occur in the first place.
We work from the findings of the forensic investigation to rebuild affected systems cleanly, restore data from verified backups, and implement the security improvements needed to prevent recurrence. You come out of the process not just recovered but meaningfully stronger than before the incident.
KEY BENEFITS:
- Safe, verified restoration: Systems are rebuilt or restored from verified clean states, ensuring no attacker persistence, backdoors, or malicious artefacts remain in your environment.
- Data recovery: We recover your data from clean backup points, working to minimise data loss while ensuring recovered data is free from compromise or tampering.
- Vulnerability remediation: The weaknesses exploited in the incident are identified and addressed – patched, reconfigured, or redesigned to close the door on the same attack vector.
- Security hardening: Beyond fixing what was exploited, we identify and address broader security weaknesses, hardening your environment against future attacks.
- Return-to-operations validation: Before systems are returned to production, we validate that they are clean, secure, and performing correctly – giving you confidence before you go live.
- Stronger than before: Every incident is an opportunity to improve. Fastcom ensures you emerge from recovery with a more resilient, better-protected environment than you had going in.
Certified & Compliant
Fastcom has been certified under ISO27001:2002 and independently audited to confirm we meet SOC2, HIPPA and NIST CSF 2.0 standards – giving you confidence that your data and systems are in safe, audited hands.
Information Security
Service Organisation Control
Health Data Compliance
Standards and Technology
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Let’s have a conversation about how Fastcom can help your business thrive. No pressure, just good advice from a team that’s been doing this since 2009.