emergency response
Under Attack?
We’re here. Right now.
If you’re experiencing a DDoS attack, ransomware event, data breach, or any active security incident, our team can begin containment immediately. As network owners with our own SOC, we respond at a level others can’t.
If you are under attack or suspect you are we recommend you call 0800 306 318 for a faster response.
Immediate Actions
What to do right now.
While you wait for our team to engage, here are the critical first steps to limit damage.
1. Don’t Panic – Assess
Identify what’s affected: systems, data, users. Note when it started and what symptoms you’re seeing. Document everything — screenshots, error messages, timestamps.
2. Isolate & Contain
If possible, disconnect affected systems from the network to prevent lateral movement. Do NOT power off systems — forensic evidence may be lost. Disable compromised accounts.
3. Call Us Immediately
Reach out to our team on 0800 306 318. Our SOC analysts and incident response engineers can begin remote triage within minutes. We’ll guide you through the next steps.
Threats We Handle
Rapid response to any security incident.
DDoS Attacks
As network owners, we mitigate DDoS at the infrastructure level — scrubbing traffic through our own IP Transit before it reaches your systems.
Ransomware
Rapid containment, encrypted file analysis, and recovery from our backup infrastructure. We stop the spread and get you operational again.
Data Breaches
Forensic investigation to determine what was accessed, impact assessment, and support for regulatory notification requirements.
Account Compromise
Identity investigation, credential reset coordination, and implementation of Zero Trust controls to prevent re-entry.
Infrastructure Attacks
Malware removal, backdoor detection, and full system hardening. We rebuild securely so the same attack can’t succeed again.
Insider Threats
Behavioural analysis, access audit trails, and containment of internal threats — whether malicious or accidental.
Why Fastcom
Network-level response that others can’t deliver
Most incident response providers work at the endpoint level. We own the network infrastructure — meaning we can contain threats, scrub malicious traffic, and isolate systems at a level that overlay-only providers simply cannot match.
- Own network infrastructure across New Zealand
- 24/7/365 NZ-based Security Operations Centre
- DDoS mitigation through our own IP Transit
- ISO27001:2002 certified
- SOC2, HIPAA, NIST CSF 2.0 independently verified
- Incident response retainer options with guaranteed SLAs
If you are under attack or suspect you are we recommend you call our support number 0800 306 318 for a faster response.
Don’t wait for an incident.
Our incident response retainer ensures our team already knows your environment and can respond within agreed SLAs. Be prepared before the worst happens.