Voice Services

Design a voice service to match your needs. From landlines to SIP lines, from PBX extensions to 0800 numbers, create a system that seamlessly connects your offices, floors, teams with each other, and (most importantly) your customers.

Managed SIP / VoIP Voice

SIP trunking and VoIP have transformed business telephony – delivering the features and flexibility of a modern phone system at a fraction of the cost of traditional PSTN lines. Fastcom’s Managed SIP/VoIP service runs over our own network infrastructure, giving you the call quality, reliability and control that a resold product simply can’t match.

Whether you’re replacing aging systems, consolidating multiple sites onto a single voice platform, or simply looking for a better, more cost-effective way to make and receive calls, Fastcom’s managed SIP/VoIP solution gives your business a modern, scalable voice foundation – backed by a team that manages it end to end.

KEY BENEFITS:

• HD call quality: Voice traffic runs over Fastcom’s managed network with QoS prioritisation – delivering consistently clear, high-definition calls without the dropouts or delays of lesser solutions.
• Significant cost savings: Replace expensive ISDN and PSTN line rentals with cost-effective SIP trunks – reducing your monthly call costs and line charges substantially.
• Scalable capacity: Add or remove channels instantly as your business needs change – no waiting for physical line installations or paying for capacity you don’t use.
• Multi-site consolidation: Bring all your sites onto a single managed voice platform to simplify administration, reduce costs, and enable seamless internal calling between locations.
• Work from anywhere: Staff can make and receive calls on their business number from any location and device, supporting hybrid and remote working without compromising professionalism.
• Fully managed: Fastcom manages your SIP/VoIP environment end to end – provisioning, monitoring and supporting your voice infrastructure so you don’t have to.

Call Centre Solutions

Your contact centre is often the first impression your customers have of your organisation. Whether you’re running a small inbound team or a multi-site contact centre operation, the technology behind it needs to be reliable, flexible and built around the experience you want to deliver. Fastcom provides end-to-end call centre solutions that give your team the tools to handle every interaction professionally and efficiently.

From intelligent call routing and queue management through to real-time reporting, workforce management, and integration with your CRM and business systems, Fastcom designs and manages call centre environments tailored to your operation. Hosted in the cloud or deployed onsite, our solutions are built on the same reliable infrastructure that underpins everything we do – giving you the performance and uptime your customers expect.

KEY BENEFITS:

• Intelligent call routing: Route calls to the right agent, team or queue based on skills, availability, or customer data – reducing wait times and improving first-call resolution rates.
• Real-time reporting & analytics: Live dashboards and detailed reporting give supervisors full visibility of queue performance, agent activity, and service levels so you can manage proactively, not reactively.
• AI agents & virtual assistants: AI-powered virtual agents handle routine enquiries, triage calls, and resolve common requests automatically to reduce agent workload, cut wait times, and deliver 24/7 customer service without increasing headcount.
• Microsoft Teams integration: Seamlessly integrate your call centre with Microsoft Teams, enabling agents to collaborate, transfer calls, and escalate to subject matter experts directly within the Teams environment your people already use.
• Built-in APIs to common CRM systems: Pre-built integrations connect your call centre to leading CRM platforms including Salesforce, HubSpot, Microsoft Dynamics, and more, giving agents instant access to customer history, open cases, and account details before the conversation begins.
• Remote & hybrid agent support: Agents can work from the office, from home, or across multiple sites with the same call quality, tools and reporting regardless of where they’re based.
• CRM & system integration: Integrate your call centre platform with your CRM, ticketing system, or business applications to give agents the customer context they need before the call is even answered.
• Call recording & quality management: Record and review calls for training, compliance and quality assurance with secure, searchable storage and easy access when you need it.
• Scalable to your operation: Whether you have five agents or five hundred, our call centre solutions scale with your operation, adding capacity, features, and sites without replacing your entire platform.

Ready to find a better way?

Let’s have a conversation about how Fastcom can help your business thrive. No pressure, just good advice from a team that’s been doing this since 2009.