Trusted networking for critical payment services

Location: Auckland HQ
Services: Networking I On-demand consultancy 

Supporting New Zealand’s payments network 

Banzpay is a New Zealand-owned payments technology provider that has been supporting banks, financial institutions and fintechs since 1961. Today, it supports more than half of New Zealand’s ATM network, as well as providing card issuing services. 

Reliability that keeps payments moving 

When you’re helping keep payments moving, there isn’t much room for network downtime. Reliable, resilient connectivity is fundamental to Banzpay’s business – and it’s one of the reasons the company has worked with Fastcom for more than eight years. 

“We’d previously worked with several other, mainly bigger telecommunications providers and had mixed results with delivery that wasn’t always smooth or consistent,” says Toby Koller, Chief Security and Infrastructure Officer at Banzpay. “Fastcom stood out from the beginning because they took the time to listen, understand our requirements and focus on the problems we needed to solve before recommending services or solutions. That customer-led approach has remained consistent over time, supported by reliable delivery and a high standard of service.” 

The delivery speaks for itself. Over the past five-plus years, Banzpay’s service uptime has rarely fallen below 100%. 

“For a payments technology business, reliable and resilient network services are essential. That level of reliability is fundamental to our operations and to the confidence our customers place in us,” says Toby.

Flexible expertise beyond the network 

Fastcom has also been there when Banzpay has needed more than its day-to-day network support. The team has provided technical insight and practical experience during infrastructure-related RFPs and, on one occasion, provided a highly qualified technical expert to help Banzpay maintain momentum when they were managing internal resourcing constraints. It’s this combination of capability and flexibility that Toby values. 

“Although we primarily use Fastcom for network-related services, we’ve valued the breadth of capability they bring across the wider IT landscape. Over the years, that capability has added real value beyond the core services we consume.” 

A partnership built on people 

For Toby, though, it ultimately comes down to the team. 

“What stands out most about Fastcom is the quality of their people. They have a highly capable, customer-centric team that takes the time to understand Banzpay’s complex operating environment and supports us with a practical, responsive approach,” he says. “Kevin Harvey, in particular, has played an important role as our customer engagement manager. He is proactive, supportive and consistently engaged, which has helped strengthen the relationship and ensure our needs are well understood.” 

For Banzpay, having a trusted technology partner behind the scenes means one less thing to worry about – knowing the network will keep doing its job, so its customers can keep doing theirs. 

“Our experience with Fastcom has been consistently positive. They are easy to work with, responsive, and genuinely invested in understanding and supporting our business. For organisations looking for a capable, reliable and customer-focused technology partner, Fastcom is well worth considering.”